Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Step 1: Choose model, trim and options to create your custom order.
Step 2: When you're finished building, submit your vehicle to your local dealer.
Step 3: Your dealer will contact you to verify selections and pricing, and answer any questions before placing your order.
With Pony Express, your order can be prioritized at the factory, manufactured and could be delivered in an average of about 40 days.
Step 1: Choose your model, trim and options to create your order.
Step 3: Your dealer will contact you to verify selections, pricing and answer any questions before placing your order.
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